FAQs
Find quick answers and solutions to the most common in2 questions.
App & Client Experience
- HOW TO REMOVE A CATEGORY SHOWING ON THE APP?
- CAN PARENTS MANAGE THEIR CHILDREN’S ACCOUNTS?
- HIDE CANCELED CLASSES FROM THE APP
- HOW DO REVIEWS AND RATINGS WORK?
- WHAT HAPPENS WHEN A CLASS IS CANCELED?
- WHERE CAN END USERS FIND ALL BUSINESSES ON THE IN2 APP?
- HOW CAN I ENABLE OR DISABLE THE NUMBER OF ATTENDEES SHOWING ON THE APP?
- HOW CAN CLIENTS BOOK A CLASS OR PT SESSION?
Payments, Billing & Accounting
- YOU’RE NOT ASSIGNED TO ANY BRANCH – ERROR EXPLANATION & HOW TO FIX IT
- HOW TO DELETE A PAYMENT FROM A CLIENT’S ACCOUNT?
- HOW TO ISSUE A CREDIT NOTE FOR A SERVICE/REFUND A POS ITEM??
- HOW DO I REMOVE AN OUTSTANDING BALANCE?
- HOW DO I TRACK MY SALES AND RETURNS?
- HOW DO I SEND PAYMENT LINKS FOR OUTSTANDING BALANCES?
Clients & Membership Management
- HOW TO SHARE A PACKAGE BETWEEN CLIENTS?
- WHAT ARE INCOMPLETE MEMBERSHIPS?
- WHERE CAN I SEE WHICH CLIENTS ARE INACTIVE?
- WHERE CAN I FIND ALL OF THE CLIENTS THAT DID A FREE TRIAL?
- FREEZE A PACKAGE FOR A CLIENT
- WHERE CAN I SEE WHICH CLIENT ATTENDED THE MOST CLASSES AND PT SESSIONS?
- DIFFERENCE BETWEEN ACTIVE AND INACTIVE CLIENTS