NOT ASSIGNED TO ANY BRANCH ERROR
Why This Happens And How To Fix It
If you see the message “You’re not assigned to any branch. Please contact your administrator,” it usually means one of the following:
Account suspension due to unpaid balance:
The business may have a due payment. In this case, the system automatically disables staff access. Please contact our support team to settle the payment and reactivate the account.
Staff not assigned to a branch:
An administrator or manager needs to assign the staff member to a branch.
To do this:
Go to Company Settings → Branches
Click Edit on the branch
Select Assign Staff
Choose the staff member and click Save
Once these steps are completed, the user should be able to sign in again.
Account suspension due to unpaid balance:
The business may have a due payment. In this case, the system automatically disables staff access. Please contact our support team to settle the payment and reactivate the account.
Staff not assigned to a branch:
An administrator or manager needs to assign the staff member to a branch.
To do this:
Go to Company Settings → Branches
Click Edit on the branch
Select Assign Staff
Choose the staff member and click Save
Once these steps are completed, the user should be able to sign in again.