UNDERSTAND YOUR RATINGS AND REVIEWS REPORT

 

Track how clients rate your classes and instructors with this detailed feedback tool — perfect for maintaining high service quality and boosting performance!

How Ratings and Reviews Work

Enable the Feature:

• Go to Company Settings > Online Booking > Additional Online Booking Settings
  
  
• Toggle ON the Ratings and Reviews option
  
  

Client Experience:

• After completing a class or private session, clients will see a “Submit a Review” button
  
  
• Clicking it opens a form where they can:
  
  
  • Rate the activity
    
    
  • Leave a review
    
    
  • Rate the instructor
    
    
  • Leave a review
    
    

Notifications:

• Once submitted, you’ll receive an email containing the feedback.
  
  

🛑 Important Notes

• Visibility: Reviews are only visible to your business team — not to clients or instructors
  
  
• Time Limit: Clients must submit within 72 hours of the session
  
  
• One-Time Review: Each client can review a specific activity only once
  
  

Accessing the Report

Go to the Reports section > Find Ratings and Reviews Report under feedback or client engagement.

What’s Inside the Report?

You’ll see a list of individual reviews with the following columns:

1. Client Name
   
   
2. Phone Number
   
   
3. Email
   
   
4. Activity Name
   
   
5. Activity Date
   
   
6. Activity Time
   
   
7. Activity Type (Regular = class, Private = PT session)
   
   
8. Activity Rating (1–5)
   
   
9. Activity Review (Written comment)
   
   
10. Instructor Name
    
    
11. Instructor Rating
    
    
12. Instructor Review
    
    

Monthly Summary (Top of Report)

Based on the selected date range, you’ll get:

• Nb. of Activity Ratings
  
  
• Nb. of Instructor Ratings
  
  
• Nb. of Activity Reviews
  
  
• Nb. of Instructor Reviews
  
  
• Avg. Activity Ratings
  
  
• Avg. Instructor Ratings
  
  

This helps you track quality metrics at a glance 

⚙️Report Filters

 Group By Options:

• As Simple – Plain list
  
  
• Activity – Grouped by class
  
  
• Instructor – Grouped by trainer
  
  

 Report Filters:

• Ratings Above – Show only ratings higher than X
  
  
• Ratings Below – Show only ratings lower than X
  
  

 Extra Tools

• ✅ Export the report to Excel to share with your team or for deeper analysis
  
  
• 🔍 Use the Search Box to quickly find specific clients, classes, or instructors
  
  

Why This Report Matters

• Maintain Service Quality: Get direct feedback on what’s working (or not)
  
  
• Evaluate Instructors: Use ratings to identify top performers and provide coaching where needed
  
  
• Boost Client Satisfaction: Listening to your clients’ voices builds stronger engagement and retention