MANAGE YOUR ADDITIONAL ONLINE BOOKING SETTINGS

 

You can fully control how clients book classes, join waitlists, get notified, and more. To access this section:

📍Go to: Company Settings > Online Booking > Additional Online Booking Settings

 Sessions Owed Limit

• What It Does: Set how many sessions a client can owe while still being able to book online.
  
  
• Recommendation: Set it to a max of 2 to avoid a buildup of unpaid sessions.
  
  
• ✅ Note: This restriction applies to online bookings only. Staff can still add clients from the portal, regardless of this limit.
  
  

Waitlist Settings

• ✅ Disable Waitlist – Turn off the waitlist feature entirely.
  
  
• ✅ Disable Session Owed for Waitlist – Prevent clients who owe sessions from joining a waitlist.
  
  
• Waitlist Limit: Set the max number of clients who can join a waitlist.
  
  

Automated Client Movement:

• ✅ When Staff Cancels Booking: The first client on the waitlist is automatically added to the class.
  
  
• ✅ When Client Cancels Booking: The first waitlisted client is moved into the class and notified via email.
  
  

 Booking Time Controls

• Earliest Booking Time: Set how many days before a class clients can start booking (e.g., 2 days = clients can book 48 hours before only).
  
  
• Latest Booking Time: Set how close to class time (in minutes) a client can still book (e.g., 60 mins = booking closes 1 hour before class).
  
  

Restrict Staff/Instructor Booking For Clients With Owed Sessions:

• Instructors/staff won’t be able to book clients who exceed the owed session limit.
  
  

🚫 Hide Canceled Classes from the App

• Enable “Hide Canceled” so canceled classes no longer appear online.
• Or, if deleting a schedule, ensure “Hide from Online Classes” is ticked to remove it from client view.
  
  

Package Expiry Reminder

• Send automated email reminders before memberships expire.
• Choose up to 5 alert options (e.g., 1, 2, 4, 5, 8 days before expiry).
  
  

 Retention Buffer Period

• Set a Buffer Period (in days) to define how long a client remains in an "active" state between package expirations.
  
  

⭐ Ratings & Reviews

Enable the Feature:

• Go to Company Settings > Online Booking > Additional Settings > Toggle Ratings and Reviews ON.
  
  

Client Flow:

• After attending a class or PT session, clients will see a “Submit Review” button in the app.
• Clients can rate the class and instructor, and submit feedback via a form.
• You'll receive reviews via email.
  
  

Important Notes:

• Only the business can view feedback (not instructors or other clients).
• Clients have 72 hours to submit a review.
• One review per client per class.
• Review insights can be viewed in the Reports section of your portal.
  
  

🔔 Email/Notification Limits

Set limits per class schedule or PT service/instructor:

• Example: 1 notification per client every 3 days for the same class or trainer.
  
  

Customized Levels Management

• Enable Customized Levels
  
• Click Manage Levels to add and name your own levels (e.g., Beginner, Intermediate, Pro).
• You can Transfer Clients from one level to another (e.g., all Level 1 clients become Level 2).
  
  

⚠️ Don’t forget to Save after making any changes.