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INTEGRATE WITH X-CALLY

Learn How To Integrate X-Cally With The IN2 System To Send Automated WhatsApp Messages For Client Birthdays, Sign-Ups, Package Purchases, And More

in2 System – X-Cally WhatsApp Integration Guide

Welcome to the X-Cally Integration guide for the in2 system!
This guide will walk you through how to activate WhatsApp messages for specific events in your client journey—so you can create automated, personal touches without lifting a finger. 

1. What is X-Cally Integration?

X-Cally is a cloud-based communication tool that connects with your in2 account to automatically send WhatsApp messages for key moments in your client’s lifecycle.

⚠️ Only WhatsApp is supported for now. No other channels are enabled.


2. When Will Clients Receive Messages?

Once integrated, clients will receive WhatsApp messages in these 5 cases:

2.1 Package Purchase

Sent when a client buys a new package via online payment or front desk.
Message includes:

  • Client’s name

  • Package expiry date

  • Payment amount

  • Your business name + website link

  • Link to your support center


2.2  Client Birthday

Sent 1 day before a client’s birthday.
Message includes:

  • Personalized birthday wish

  • Exclusive offer or discount (valid only on their birthday)

  • Link to claim the offer

  • Your business contact details


2.3  Membership Anniversary

Sent every year on the date the client joined your business.
Message includes:

  • Anniversary message with appreciation

  • Discounted offer

  • Website and contact center links


2.4  Branded App Sign-Up

When a user signs up and receives their branded app credentials, a WhatsApp message can be sent with:

  • Login credentials

  • App download link

  • Welcome message



2.5 Membership Expiry

Sent as a reminder before or on the day of membership expiration, encouraging renewal and continued engagement.


3. How to Set Up X-Cally with in2

Here’s how to get the integration running:

  1. Create a X-Cally account
     👉 xcally.com

  2. Provide your credentials:

    • baseUrl

    • apiKey
      (Contact your X-Cally account manager to get these)

  3. Send your message templates to in2
    • In both Arabic and English (if needed)

    • Templates must follow in2’s email format

    • Templates must be approved by X-Cally

  4. in2 connects your account
    • We’ll link your in2 tenant with your X-Cally account

✅ Messages are now automated!
We’ll handle the triggers. You just sit back and let the automation do its work!