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CHECK FREEZE MEMBERSHIP REPORT

Track And Manage Paused Memberships With The Freeze Report. View Freeze Types, Durations, And Affected Packages To Maintain Accurate Client And Revenue Records

The Freeze Report helps you track memberships that have been temporarily paused. Here’s what each column includes:

Column Name

Description

Client Name

The name of the client

Membership Name

The membership/package that is frozen

Membership Start Date

When the membership originally started

Membership Expiry Date

When the membership is set to expire (not counting the freeze)

Freeze Type

The type of freeze (e.g. sick leave, vacation…) created in Packages section

Freeze Start

The date the freeze begins

Freeze End

The date the freeze ends

Duration

Total number of freeze days

Report Filters

You can filter the Freeze Report by:

  • Membership

  • Branch

  • Date Range – Select the exact time period you want to review.


How to Create a Freeze Type

  1. Go to Company Settings

  2. Click on Packages

  3. Go to Packages Freeze

  4. Click Add Freeze Type

  5. Fill in:

    • Name of the freeze type (e.g., Sick Leave, Vacation)

    • Price (if applicable)

    • Duration (e.g., 7 days)

    • Status (Enable/Disable)

  6. You also have the option to delete a freeze type from this section.


How to Apply a Freeze to a Client’s Membership

  1. Go to the client's profile

  2. Click View next to the active membership/package

  3. Click on Freeze

  4. Select:

    • The Freeze Type

    • Duration

    • Start Date and End Date

    • Add any notes if needed

  5. Save your changes.